Refund Policy

Refund & Exchange Policy

Last Updated: July 29, 2024

At Studyvn, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our policy below for refunds, exchanges, and damaged/defective items.

1. Refund Policy

Eligibility for Refunds

✅ You may request a refund within 14 days of receiving your order.
✅ Items must be unworn, unwashed, and in original condition (with tags attached).
✅ Proof of purchase (order number) is required.

Non-Refundable Items

❌ Final sale items (marked "Non-Refundable").
❌ Custom-made or personalized products.
❌ Items damaged due to improper use.

Refund Process

1. Contact us at service@studyvn.com with:

   • Your order number

   • Photos of the item (if defective/damaged)

   • Reason for return

2. Once approved, we’ll provide a return shipping address.

3. After we receive and inspect the item, your refund will be processed within 5-7 business days.

Refund Methods

• Original payment method (credit card, PayPal, etc.).

• Store credit (if preferred).

2. Exchange Policy

Do You Offer Exchanges?

✅ Yes! You may exchange an item within 14 days of delivery for a different size or color (subject to availability).

How to Exchange an Item

1. Email us at service@studyvn.com with:

   • Your order number

   • The item you wish to exchange

   • Your preferred replacement

2. Once approved, we’ll guide you on return shipping.

3. The new item will be shipped once we receive the original.

(Note: Customers are responsible for return shipping fees unless the item is defective or incorrect.)

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we will cover return shipping and provide:
🔹 A free replacement (if available)
🔹 A full refund (if a replacement isn’t possible)

What to Do

1. Take photos of the damaged/defective product and packaging.

2. Email us at service@studyvn.com within 48 hours of delivery.

3. We’ll arrange a return or replacement immediately.

(Failure to report damage within 48 hours may affect eligibility.)

4. Return Shipping

• Customer covers return shipping unless the return is due to our error.

• We recommend using a tracked shipping method—Studyvn is not responsible for lost return packages.

Need Help?

For any questions about returns, exchanges, or damaged items, contact us at:
📧 service@studyvn.com
📞 +86 168 9878 4578 (Mon-Fri, 9AM-6PM GMT+8)